Technical Operations Professional

RSM US LLP

• Support complex production platform workflows and reduce repeat incidents through cross-team troubleshooting.
• Build internal tooling and runbooks to reduce manual effort and improve response consistency.
• Act as a technical liaison between operations stakeholders and delivery teams, translating business needs into durable technical outcomes.

Veritone

• Partnered with developers and product managers to resolve production issues with clear customer-impact awareness.
• Led incident communications and process/tooling improvements that reduced response and resolution time by roughly 30% for recurring issue classes.
• Improved escalation efficiency with clearer runbooks and handoff patterns.

Veritone

• Served as a primary escalation point for advanced technical issues and high-priority incidents.
• Helped define operational policies and procedures for consistency, security, and execution quality.
• Partnered cross-functionally to align technical operations priorities with business outcomes.

Veritone

• Optimized operational workflows, resolved platform issues, and maintained clear technical documentation.

ZipRecruiter

• Scoped enterprise client solutions, coordinated implementation details, and documented delivery plans.
• Evaluated technical constraints and surfaced risks early to improve deployment reliability.

ZipRecruiter

• Managed enterprise campaign performance and worked with internal teams to identify optimization opportunities.